Putting thoughts into words and then organizing speech so that the words flow well is a very complex task for the human brain. It is amazing that we do not all stammer. No one understands why stammering occurs, but a lot of research is being done to find out.

We approach the world as elements of cause rather than victims of circumstance.

A time waster is anything that decreases your productivity and your effectiveness. Usually, a time waster causes a shift in attention away from your No. 1 priorities.

You may not have thought of it this way, but the telephone is just another sales counter.

Have you wished how nice it will be if you could communicate with confidence? It could be to someone who reports to you or someone you report to. Or it could be your peers. Find out in this article how you can do this and increase your effectiveness.

There is a huge value in accepting help in your business, to build your own capacity as well as growing your team too. And often, when we are given a compliment, or someone says \'Thank you\', we feel it is polite to gently decline. We say things like \'It\'s nothing\' or \'No, no - it was all you\'. Yet there\'s much more to it than that...

If your business isn\'t moving forward the way you desire, consider the language you use being the place to start. Take a moment, make a small change and realize a big difference.

A valuable negotiation skill for both business and personal worlds is the ability to adequately apologize.

It may be a truism that during times of crisis or adversity, it is especially hard to have a positive attitude. But that simply underscores the fact that a positive attitude is a cornerstone of living.

Customer perception is an important component of our relationship with our customers.